SANCTIONED COLLECTIVE

FAQ

RESTOCKING

HOW DOES RESTOCKING WORK?

  • We tend to restock our products once a month. Products will be available to order on the day of the Release/Restock until sold out. Some products have a limited number of stock and may sell out faster.

WHEN WILL YOU BE RELEASING/RESTOCKING YOUR PRODUCTS?

  • To check when we are having our next restock, follow us on socials.

HOW FREQUENTLY DO YOU GUYS RESTOCK?

  • We tend to restock our products once every 4-6 weeks.

EVERYTHING IS SOLD OUT, WHEN WILL YOU ANNOUNCE THE NEXT RESTOCK DATES?

  • We generally announce the next restock date a week before the restock day.

WILL EVERY PRODUCT BE RESTOCKED?

  • Select products will be restocked, except for discontinued products. You can sign up to receive restock notifications for your specific item on the product page.

ORDER

CAN I TRACK MY ORDER?

  • Yes, once your order has been processed you will receive an email with a tracking link. You should receive a tracking email 1–3 business days after you receive an order confirmation email. More information about shipping can be found on our shipping info tab.

WHY IS PART/ALL OF MY ORDER CANCELLED?

  • Whilst this is a rare occurrence, from time to time some or all items in your order may be cancelled due to stock availability. This could be due to an incorrect inventory listing or misplaced stock. In the event that this happens, we will automatically refund your order.

CAN I CHANGE/CANCEL MY ORDER?

  • Orders can only be changed or cancelled within one hour of purchase, unless your order has already been fulfilled. A cancellation fee will apply. We aim to process and pack your order as soon as possible, which means orders cannot be cancelled if they have already been processed and fulfilled. Approved refunds may take up to 10 business days to process.

IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?

SIZING & FIT

HOW DO I KNOW WHAT SIZE I AM?

  • Size chart & guide is provided on the product page.
  • Exchange of sizes on first purchase permitted where reasonable. Sanctioned Collective will cover only for shipping out fees, but not for return.
  • The availability to exchange sizes is limited to our final decision and these conditions may be subject to change. I will try my best to accommodate though! :)

HOW DO YOU WANT IT TO FIT?

  • Our hoodie features a custom, pre-shrunk oversized silhouette with dropped shoulders.
  • For a Clean, Relaxed Fit: Order your standard true size. It will fit comfortably loose and without swallowing your frame.
  • For the Oversized Look: Order one size up. This should match our aesthetic seen in our photos.

ARE YOUR PRODUCTS UNISEX?

  • All our products are unisex.
RESTOCKING
HOW DOES RESTOCKING WORK?

We tend to restock our products once a month. Products will be available to order on the day of the Release/Restock until sold out. Some products have a limited number of stock and may sell out faster.

WHEN WILL YOU BE RELEASING/RESTOCKING YOUR PRODUCTS?

To check when we are having our next restock, follow us on socials.

HOW FREQUENTLY DO YOU GUYS RESTOCK?

We tend to restock our products once every 4-6 weeks.

EVERYTHING IS SOLD OUT, WHEN WILL YOU ANNOUNCE THE NEXT RESTOCK DATES?

We generally announce the next restock date a week before the restock day.

WILL EVERY PRODUCT BE RESTOCKED?

Select products will be restocked, except for discontinued products. You can sign up to receive restock notifications for your specific item on the product page.

ORDER
CAN I TRACK MY ORDER?

Yes, once your order has been processed you will receive an email with a tracking link. You should receive a tracking email 1–3 business days after you receive an order confirmation email. More information about shipping can be found on our shipping info tab.

WHY IS PART/ALL OF MY ORDER CANCELLED?

Whilst this is a rare occurrence, from time to time some or all items in your order may be cancelled due to stock availability. This could be due to an incorrect inventory listing or misplaced stock. In the event that this happens, we will automatically refund your order.

CAN I CHANGE/CANCEL MY ORDER?

Orders can only be changed or cancelled within one hour of purchase, unless your order has already been fulfilled. A cancellation fee will apply. We aim to process and pack your order as soon as possible, which means orders cannot be cancelled if they have already been processed and fulfilled. Approved refunds may take up to 10 business days to process.

IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?

If there is a problem with your order, please email us at info@sanctionedcollective.co.

SIZING & FIT
HOW DO I KNOW WHAT SIZE I AM?
  • Size chart & guide is provided on the product page.
  • Exchange of sizes on first purchase permitted where reasonable. Sanctioned Collective will cover only for shipping out fees, but not for return.
  • The availability to exchange sizes is limited to our final decision and these conditions may be subject to change. I will try my best to accommodate though! :)
HOW DO YOU WANT IT TO FIT?

Our hoodie features a custom, pre-shrunk oversized silhouette with dropped shoulders.

  • For a Clean, Relaxed Fit: Order your standard true size. It will fit comfortably loose and without swallowing your frame.
  • For the Oversized Look: Order one size up. This should match our aesthetic seen in our photos.
ARE YOUR PRODUCTS UNISEX?

All our products are unisex.